SEKO
       
ISO 9001-2000

SEKO is ISO 9001-2000 Certified. ISO 9001 is an international standard for Quality Management Systems. The system is a set of interrelated, mutually supporting and synergistic programs and activities where the whole exceeds the sum of its parts. For example, one plus one equals three. Quality Management means planning and running an operation so it delivers superior service on a routine basis. Its focus is on preventing defects instead of fixing them. It looks for ways to make the work easier and cheaper, which helps control costs and keeps performance at consistently high levels.

SEKO's documented Quality Management System consists of:
  • Quality assurance manual
  • Standard operating procedures
  • Flow charts (maps) work processes
  • Records
Our system is audited against the requirements of ISO-9001. We use an outside third party registrar, SGS, to verify our compliance every six months. As of December 15, 2006, SEKO was completely and successfully renewed by SGS. Our corporate facility is currently approved to ISO-9001-2000.

SEKO's Quality Policy is:

Our Mission is to provide quality freight forwarding services to our customers worldwide. This is accomplished with a commitment to meet our customers' expectations and performed within the requirements of our quality system.

SEKO Worldwide acknowledges quality as an ongoing process. Through continual improvement, we will remain a leader in the freight forwarding services industry.

Our quality process is based upon five core values:
1.   Respect - for ourselves and all others;
2.   Customer focus - we are in business to serve our customers (internal & external) and satisfy their transportation needs;
3.   Integrity - no compromise - hold oneself accountable for actions;
4.   Teamwork - we need to really work together; and...
5.   Fun - work hard, play hard.
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